FASS 250GPH Fuel System Lift Pump - Cummins and Powerstroke

From Diesel Dealers

• Returns must be packaged securely in an outer carton
• Do not write on the product packaging itself. Write only on the outer shipping carton.
• Returnable items must be received by Diesel Dealers within 30 days of the product being received by you the customer. (determined by tracking number)
• Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
• Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
• Original shipping cost and shipping protection charges are non-refundable.
• Customer is responsible for shipping costs incurred to return products.
• Products can only be returned for a refund, store credit, or an exchange for the same item. Product cannot be exchanged for a different part number.

Some Circumstances in which credit will not be issued but not limited to:

• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that of which was original shipped to buyer
• Product is deemed not resell able by XDP due to customers own actions in dealing with

Core Return Instructions: STOP! Please read to avoid costly delays!

• Step 1:  Verify the core will be received back within 30 days. (See Deadline) 
• Step 2: Wait for return instructions. Diesel Dealers will email a return number (RMA) and a return shipping address. Many cores will be sent directly back to the manufacturer, so please read the instructions.
• Step 3: Package the core. Good packaging prevents costly damage and/or the core being refused by the shipping carrier. It may be possible to reuse the box your original product came in. If not, use a box strong enough to support the product. Seal the product in a plastic bag to prevent leaks. Cushion the product with packing material and securely seal the package with tape.
• Step 4: Attach the shipping label you have purchased (see return shipping policy) and write the return number (RMA) large and clear on the outside of the box.
• Step 6: Ship the core.

Core Return Policy *** Important Please Read ***

Deadline: Core returns will only be accepted within 30 days of receiving the original product. After 30 days core credit refunds will be at the discretion of Diesel Dealers.

Refund Policy: Returns made between 0-30 days are eligible for credit back to the original payment method used for the purchase. Core returns after 30 days will be issued as Diesel Dealers store credit only. Credit may be full, partial, or denied based on the acceptance policy below. Please allow up to 4 weeks after the core is received for inspection and refund if accepted.

Return Shipping Policy: Core return shipping is the responsibility of the customer. Diesel Dealers recommends using a carrier that provides package tracking and insurance. You will not be reimbursed for shipping costs incurred in shipping the core. Diesel Dealers is not responsible for cores received damaged, freight penalties, and/or lost shipments.

Acceptance Policy:

• No leaking fluids, all fluids must be drained, and the core must be sealed in a plastic bag. 
• The core returned must be a like-for-like make, model, type, and part number.
• Cores will not be accepted from a salvage or junkyard.
• Cores must not be disassembled or have missing and/or damaged major components. 
• Cores must be in rebuildable condition.

Core refund acceptance is at the discretion of Diesel Dealers and the manufacturer/remanufacture or the original product. Failure to follow the above policy may result in partial credit and/or no credit being issued. If you would like a core returned that has been denied acceptance, you may request that within 30 days and pay for return shipping. Cores that have not been accepted and are unclaimed by the customer after 30 day will be destroyed and disposed of.

From Diesel Dealers

Diesel Dealers exclusively ships to the fifty U.S states and Canada which excludes all other international destinations. International orders to locations not listed above cannot be processed. In addition, not all products are eligible to ship to all destinations listed above. Diesel Dealers reserves the right to cancel your order and issue a full refund if an order cannot ship to any location for any reason.

When will my product be shipped out?

Products marked "In-Stock" will be shipped from our warehouse within 1 business day. Delivery dates displayed on select products are only estimates, if the order is completed within the specified time displayed. These estimates are not guaranteed and are subject to change due to the shipping carrier’s service levels. Products without this message may be shipped directly from the manufacturer or may be out-of-stock. Diesel Dealers will send an order status update with the products ETA by the next business day.

How long will it take to receive my product?

Packages are shipped Monday through Friday excluding major holidays. If the product is in-stock most orders are received within 1-6 business days from the shipment date depending on your location. Non-stock, special order and out-of-stock items may take 1-2 weeks or longer to be received. Packages will not be delivered on the weekends (Saturday and Sunday) unless specifically specified or on major holidays, this includes expedited services such as Next Day Air.

APO/FPO Shipping (Military Address)

Diesel Dealers CANNOT ship product directly to APO or FPO addresses because Diesel Dealers utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

Canadian Duties & Taxes

The recipient of an international Canadian shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you, the recipient; Diesel Dealers has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Diesel Dealers reserves the right to change this offer at any time.

All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.

All products that are in question of Warranty must be returned shipping prepaid to Diesel Dealers and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.

Under no circumstances shall the Diesel Dealers, LLC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.